Social media has become a strong medium of communication at this time. Now it is being used to address the problems of the general public. The India Post department is also now making efforts to solve the problems of its customers through social media. In this episode, the department is addressing the problems of its customers through Twitter. The Indian Postal Department is the largest postal network in the world. The burden of delivering millions daily is on the shoulder of the department. In the meantime, the department is listening to other problems from the parcel not reaching, and resolving them immediately.
There are more than 2 lakh followers on Twitter
The Indian Postal Department currently has over 2 lakh followers on Twitter. There is a long range of services provided by the department. This includes banking, delivery of mail, providing insurance, accepting deposits through small savings schemes, etc.
Apart from this, the Indian Postal Department also provides other services to citizens as agents of the government. It also includes Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) wage disbursements and Old Age Pension Payments.
Problems telling users on Twitter
Users are reporting other issues including non-delivery of parcels through social media platform Twitter. Their problems are being resolved by the department on this. On July 11, a user complained that his consignment has not been delivered yet. On this, responding to it from the Department of Posts, it was said that the complaint has been sent to the concerned department and it was assured that the status will be told soon. After this, on July 17, the department was tweeted that on July 16, the consignment has been delivered. Read some similar dialogues between consumers and the Department of Posts:
