A wave of passenger distress has been amplified by actress Mehreen Pirzada’s scathing rebuke of IndiGo Airlines. Pirzada described the airline’s service as ‘absolutely unacceptable,’ detailing how her flight was cancelled at the boarding gate despite the app consistently showing it as on schedule. This pattern of misinformation has left numerous travelers stranded for extended periods. Expressing her outrage, Pirzada publicly stated, ‘Go to hell @IndiGo6E!’. She accused the airline of negligence rather than a mere technical glitch, especially in light of new DGCA rules aimed at improving airline operations. The actress demanded that IndiGo take responsibility for the ‘chaos’ it has created, provide clear explanations, and compensate affected passengers. IndiGo CEO Pieter Elbers has acknowledged the airline’s operational challenges, citing ‘severe operational turbulence’ and prioritizing service stabilization. The company has faced a significant number of cancellations and delays, impacting hundreds of flights daily. The government, through the Ministry of Civil Aviation, is actively overseeing IndiGo’s recovery plan and ensuring passenger welfare.
