Viral Video: Delhi Metro Passengers Ignorance of Smart Ticketing

A recent viral video has sparked widespread discussion about commuter behavior at Delhi Metro stations, where long queues persist despite the availability of a smart ticketing option. The footage shows a dense crowd waiting patiently, or impatiently, at ticket windows, while the very devices in their hands—smartphones—could have eliminated the need to wait. The person recording the video points out the irony: everyone is in a hurry, yet they choose the slowest way to get a ticket. It’s a common sight to see commuters scrolling through their phones while standing in line, completely missing the opportunity to utilize the Delhi Metro’s convenient WhatsApp ticketing system. This system allows for quick ticket purchases without needing to visit a counter. All 288 Delhi Metro stations support this feature. The process is straightforward: save the number 9650855800, send ‘Hi’ on WhatsApp, opt for English, tap ‘Buy Ticket,’ specify your destination, and complete the purchase using UPI or a card. You’ll receive a QR ticket instantly, ready to be scanned at the gate. This smart approach ensures a faster, hassle-free entry, encouraging passengers to leverage technology for a smoother journey.