Flipkart customers are often prompted to pay a Protect Promise Fee during their purchase. This additional charge raises questions about its necessity. The Protect Promise Fee is charged to provide two main advantages to the consumer.
The first advantage is the safe and secure delivery of the purchased product. The second advantage is Open Box Delivery. This feature allows customers to open and inspect the product at the time of delivery, ensuring its accuracy and condition.
Reports of fraudulent activities, such as receiving the wrong item (e.g., soap instead of a phone), are a concern for online shoppers. By paying the Protect Promise Fee, buyers can avoid such issues by confirming their item’s authenticity with Open Box Delivery.
The fees vary by product, ranging from ₹19 to ₹149. Electronics, premium home appliances such as soundbars, smart TVs, refrigerators, tablets, and ACs are often subject to this fee. Certain products like data cables are exempt. When shopping on Flipkart, it is advisable to check the applied charges and assess the benefits of the Protect Promise Fee.